SMS develops role-based online & offline template for learning material
The rollout of the global FrieslandCampina ‘Order to Cash’ (OTC) and ‘-Deliver’ (OTD) business processess, supported by SAP for Singapore, Indonesia, Malaysia, China and Hong Kong will be the basis for the new rol-based online and offline training templates. At the same time SMS will prepare the template for the rollout at FrieslandCampina EMEA.
By using the new training-concept employees had a better preperation on the go-live. The demand for support was appreciable lower and less mistakes were made. The new processess also make sure the business is more efficient.